Susan David, psychologist, TED Speaker & author ‘Emotional Agility’
Leading a successful team isn’t straightforward and sometimes it means having uncomfortable conversations. It might be tempting to gloss over the negatives and avoid awkward exchanges with a stilted smile, but a strong, successful team is one that is honest with each other.
So here are a few thoughts about having tricky conversations:
- Be clear about the purpose of the conversation and what the follow-up will be.
- Be curious and listen to answers and observations.
- Formal and informal conversations and meetings give people the opportunity to speak up, share and learn in different formats and at different times. They all serve a purpose.
- Beware false positivity – far better to be clear and unambiguous about challenges and expectations. Explain what’s happening and how that affects the team.
How do you manage tricky conversations?
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