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Customer centricity is not just about culture

Customer centricity is not just about culture

by LIW | May 8, 2019 | Blogs

By Dan Hammond, Chief Disruption Officer, LIW It’s the ambition of many organisations to have ‘a customer-centric culture’. It’s a worthy goal but culture can be elusive. As Justice Potter Stewart said about pornography in the landmark 1964 Jacobellis vs Ohio case,...

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