Giving teams the ‘data-smarts’

Giving teams the ‘data-smarts’

By Pia Lee, CEO, LIW Our gut feel or intuition can tell us a lot but when it’s backed by data, it makes us feel safe enough to really get into action.   Google’s Project Aristotle became one of the largest pieces of global team research with an aim to answer the...
Customer centricity is not just about culture

Customer centricity is not just about culture

By Dan Hammond, Chief Disruption Officer, LIW It’s the ambition of many organisations to have ‘a customer-centric culture’. It’s a worthy goal but culture can be elusive. As Justice Potter Stewart said about pornography in the landmark 1964 Jacobellis vs Ohio case,...
Do you really know how your customers feel?

Do you really know how your customers feel?

By Dan Hammond, Chief Disruption Officer, LIW At a recent event I was facilitating something hit me hard. A number of groups in this healthcare company were looking at the experience of their patients in order to deeply understand it and optimise it. The key was to...
A surprising finding about innovation in teams

A surprising finding about innovation in teams

By Dan Hammond, Chief Disruption Officer, LIW Fostering innovation requires a culture where failure is tolerated, right?  Well, maybe not. Research by LIW and the London School of Economics has shown that there is no link between tolerance of failure and innovation. ...
Speak with purpose, like a leader

Speak with purpose, like a leader

By Dan Hammond, Chief Disruption Officer, LIW If you clicked through for some tips on executive presence or voice projection, you are about to be disappointed. As the excellent Leadership Freak tells us, speaking like a leader is actually more about NOT speaking. Here...