Leadership Update – June 2023

Leadership Update – June 2023

Culture Change From disconnected employees, inclusion as a superpower and leadership development as a key business enabler – the research and articles featured in this Leadership Update tap into the big culture change conversations L&D and HRD professionals are...
Customer centricity is not just about culture

Customer centricity is not just about culture

By Dan Hammond, Chief Disruption Officer, LIW It’s the ambition of many organisations to have ‘a customer-centric culture’. It’s a worthy goal but culture can be elusive. As Justice Potter Stewart said about pornography in the landmark 1964 Jacobellis vs Ohio case,...