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The challenge
To achieve its vision of becoming a world-class technology company that empowers people to connect, Telstra sought to redefine what leadership means within the company. Telstra was in the midst of a massive transformation with customer expectations, competitors, and technology changing rapidly. As Telstra evolves, so does its approach to leadership, one in which leaders take a proactive approach to understand the current and future needs of Telstra customers and employees, create the environment to drive world-class performance, and effectively deliver the Telstra strategy.
The solution
Telstra partnered with LIW to develop a strategic learning solution, made up of a number of programs and initiatives to support the transformation of the business through leadership. The solution enables leaders at all levels to create a common language of leadership and a movement that is shifting the culture of the organisation to deliver the Telstra strategy and achieve its vision to become a world-class technology company that empowers people to connect. Telstra and LIW have been working in partnership for over five years, and over that time the LIW team has developed a good understanding of Telstra’s business and its culture. The two businesses have been working together to develop an organisation-wide suite of programs to support the leadership transformation at all levels of the organisation. Each program has been designed for impact with a specific set of business and behavioural outcomes in mind. The result is a very different program for each group, but with common threads and a common language of leadership.
The Impact
The results of the program are dramatic and ongoing. To date, 700 leaders have taken part in 29 programs since its launch in 2016. The program has generated real and lasting change in Telstra’s leadership culture, along with greater proactivity, customer focus, strategic alignment, genuine collaboration across the business, and improved performance.
High Performance Teams
Highly effective, connected teams directly impact the experience of work and are essential to business success.
Executive Leaders
A leaders' ability to take a system wide perspective, building for the long term whilst balancing performance with business transformation is critical at the executive level.
Leaders of Leaders
Making the transition from leader of individual contributors to leader of leaders is a significant step. Prepare your leaders with new perspectives and skills to lead at a function level.
Team Leaders
Every team needs a great leader, with the ability to create an environment that fosters psychological safety, motivation and high performance.