Award winning leadership development program

In partnership with the client, we designed a leadership experience which offered innovative ways to learn and experiment, including social learning, remote/virtual participation and collaboration, and incorporating an understanding of the psychological drivers and barriers to learning and change.

All LIW programs are underpinned by building a deep understanding of our clients’ business context which we capture through our Design for Impact session at the beginning of our engagement. This enables us to link the business objectives to the learning and behaviour outcomes we are aiming to achieve.

In designing the solution to deliver the desired outcomes we focused on three key principles:

1. ‘Doing to learn’ approach: Putting learning into the workplace rather than the application being an afterthought.
2. Bite-size learning combined with an experimental approach to apply real learning in the real world.
3. Peer support: In addition to external coaching, the peer support network built deep leadership capabilities inside the organisation.

The program was built on a structure of blended learning; a “Hot House” event that included a simulation and input on key learning topics. This was followed by a series of workshops, pod-based learning sprints supported with coaching, as well as individual coaching to support learning and experimentation in-role to help accelerate the impact on participants’ real work.

Due to the Covid pandemic, face-to-face elements of the TRANSFORM program needed to transition to virtual. To ensure the learning experience remained highly engaging and not seen as just another Zoom meeting, LIW innovated, creating a radio show format “TRANSFORMfm”. This provided a live learning experience that brought together subject matter experts, interviews, guest speaker slots, Q&A sessions and music. The format was highly successful and appreciated by participants.

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The program has delivered dramatic impact as well as more subtle changes to the participants and their teams. An overwhelming message to participants about leadership is the recognition of the importance of team perspectives, building autonomy and accountability.

Participants identify tangible business outcomes as result of the program that include:

• Increased employee and customer engagement
• Increased focus on customer service
• Improved productivity
• Development of a coaching culture
• Increased revenue and profitability
• Greater accountability and decision making pushed deeper into the organisation

In one case, a country head was able to increase both staff and customer retention, customer NPS, and significantly grow profits after implementing this new cultural leadership approach.

Participant recommendation ratings rose from 75% to over 80%, even after the program switched to virtual, demonstrating the impact of the new FM format.

Find out how our innovative FM solution works in this video